Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behaviors or delays, we are closely monitoring the system and will reopen the incident if appropriate.

We are working on scaling services back up. The system has begun processing events and is working through the backlog. We will continue to provide updates.

Several of the services we are utilizing have been restored by our cloud provider, we will continue to monitor and provide updates

The root issue is being resolved by the cloud provider. We will provided updates on the hour or as sooner if available.

The root issue is being resolved by the cloud provider. We will provided updates on the hour or as sooner if available.

We continue to see an elevated rate of errors across the system. We will provided updates on the hour or as sooner if available.

We continue to see an elevated rate of errors across the system. We will provided updates on the hour or as sooner if available.

We continue to see an elevated rate of errors across the system. We will provided periodic updates as we work on and monitor the situation.

While we work to restore service:

Users may trigger rating via the Rates tab and then create shipment from it. This should allow users to rate. Users may or may not be able to preform actions such as scheduling a pickup until the issue is fully resolved by the cloud provider.

The current service degradation is being cause by an outage with one of our cloud hosting providers. We are working to restore service as quickly as possible.

Intermittent service degradation