Incidents reported on status page for FreightWise https://status.freightwisellc.com/ https://d1lppblt9t2x15.cloudfront.net/logos/97e99be4d7f2e12aff380ee712773ae6.png https://status.freightwisellc.com/ en https://status.freightwisellc.com/ Tue, 25 Nov 2025 16:19:17 +0000 https://status.freightwisellc.com/#0457424dbed40eb9de42e95a46d3f4edc4b025eb61106cf746ed7bd115978b7f FreightWise TMS recovered https://status.freightwisellc.com/ Tue, 25 Nov 2025 16:00:46 +0000 https://status.freightwisellc.com/#0457424dbed40eb9de42e95a46d3f4edc4b025eb61106cf746ed7bd115978b7f FreightWise TMS went down https://status.freightwisellc.com/ Mon, 17 Nov 2025 20:13:49 +0000 https://status.freightwisellc.com/#5278449dbddbf29e01bd0aff10785187934230541a433a0d8e66c696d5ff0a6e FreightWise TMS recovered https://status.freightwisellc.com/ Mon, 17 Nov 2025 19:41:55 +0000 https://status.freightwisellc.com/#5278449dbddbf29e01bd0aff10785187934230541a433a0d8e66c696d5ff0a6e FreightWise TMS went down https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 21:05:00 -0000 https://status.freightwisellc.com/incident/747302#b6cfa54af5b886432f668b8429020c27959c567923e46983f651c31618bd0a61 Services has been restored. As the system continues to work through the backlog of events there may be some unexpected behaviors or delays, we are closely monitoring the system and will reopen the incident if appropriate. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 20:00:00 -0000 https://status.freightwisellc.com/incident/747302#6079b97f903765fe55f67668153a4598ec603e2454dcf41e197c37be30713340 We are working on scaling services back up. The system has begun processing events and is working through the backlog. We will continue to provide updates. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 19:00:00 -0000 https://status.freightwisellc.com/incident/747302#aea5d1c1bb63d8c0b992d0cc3690f235fbdfbaf5dd1318e1486dd2e7b2691051 Several of the services we are utilizing have been restored by our cloud provider, we will continue to monitor and provide updates https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 18:00:00 -0000 https://status.freightwisellc.com/incident/747302#bc524fc4be250b65789f112287fd34a86219195823711aa9eabddb58613bdefd The root issue is being resolved by the cloud provider. We will provided updates on the hour or as sooner if available. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 17:00:00 -0000 https://status.freightwisellc.com/incident/747302#434a6b06548d2cb2d31f541be6e091b175ee20c492a4c649f40617c33569b6a9 The root issue is being resolved by the cloud provider. We will provided updates on the hour or as sooner if available. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 16:01:00 -0000 https://status.freightwisellc.com/incident/747302#d09a0cdf3fd229603d3b0f98d69d2744e4062e29efadcb6f740448fcee171c3f We continue to see an elevated rate of errors across the system. We will provided updates on the hour or as sooner if available. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 15:00:00 -0000 https://status.freightwisellc.com/incident/747302#2313ac722382039437b950515e504040bbd3e733dc8ebc0838acb60823dcd9c3 We continue to see an elevated rate of errors across the system. We will provided updates on the hour or as sooner if available. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 14:21:00 -0000 https://status.freightwisellc.com/incident/747302#0b873c406a59093052a32dae0ac263295677f2e5feccc001ba7fd65002c2ef8b We continue to see an elevated rate of errors across the system. We will provided periodic updates as we work on and monitor the situation. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 13:34:00 -0000 https://status.freightwisellc.com/incident/747302#0fd3c0759f1bb864dda7b61334b91f281e18f62ed829f143a8d7a2db0061e4ea While we work to restore service: Users may trigger rating via the Rates tab and then create shipment from it. This should allow users to rate. Users may or may not be able to preform actions such as scheduling a pickup until the issue is fully resolved by the cloud provider. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 13:25:00 -0000 https://status.freightwisellc.com/incident/747302#b478e6f6919a4e006fb66852fe0b8e1fc35de20f4bdc23a62056b3c26d22d47c The current service degradation is being cause by an outage with one of our cloud hosting providers. We are working to restore service as quickly as possible. https://status.freightwisellc.com/incident/747302 Mon, 20 Oct 2025 13:10:00 -0000 https://status.freightwisellc.com/incident/747302#7cb233739426d7935de983450687c221f8ddf88b4b28799e7b3ecd5f8663578a Intermittent service degradation https://status.freightwisellc.com/incident/700908 Tue, 05 Aug 2025 19:40:00 -0000 https://status.freightwisellc.com/incident/700908#a7ec79317a98a16451aa4253bcd12c140f58a305d6bf3b57572461723f7b7004 Full service has been restored. Continuing to monitor. https://status.freightwisellc.com/incident/700905 Tue, 05 Aug 2025 19:10:00 -0000 https://status.freightwisellc.com/incident/700905#d9acd2192a3a5a6e55138cb21b0d2f902451acf549d1319fcbfa40dfad87db71 Some reports of the FW system being down. It seems to be spotty. Some tabs load and some do not. Investigation is currently under way. https://status.freightwisellc.com/incident/623925 Tue, 22 Jul 2025 16:15:00 -0000 https://status.freightwisellc.com/incident/623925#005327e9ab9f0384f028a3c28e63086c1761413d2f49f03374e5d963d4d0c51f 12:10 PM EST: The issue is resolved. https://status.freightwisellc.com/incident/623925 Sat, 19 Jul 2025 14:21:00 -0000 https://status.freightwisellc.com/incident/623925#72dcb0f3a1ced418cd77011ac4736da969a93a860119ca8a2ff9cb3f63d6e5a5 11:19 AM EST - Then engineering team is actively working on restoring functionality. Some data is still talking longer that usual to load. 10:19 AM EST - We have received reports that some shipments aren't load in the FreightWise TMS. We are actively investigating. https://status.freightwisellc.com/incident/609663 Thu, 26 Jun 2025 14:14:00 -0000 https://status.freightwisellc.com/incident/609663#36d0f0c26b0ad6658483c83142c1b92891b9dd2a6193a2bf33ca14111dc68419 06/26 11:00 AM EST - Resolved - The system is behaving as expected. 06/26 10:55 AM EST - Monitoring - The system is behaving as expected. We are monitoring to ensure the issue has been resolved. 06/26 10:14 AM EST - Investigating - We are investigating a potential system degradation. Updates will be made shortly. https://status.freightwisellc.com/incident/557404 Tue, 06 May 2025 11:49:00 -0000 https://status.freightwisellc.com/incident/557404#11bfd46be37fb8261404d685d958d4a424727915e86ba7abea63d48bb04e21af 05/06 9:03 AM EST - Functionality has been restored. If you are still seeing unexpected behavior, please logout of the system then back in. 05/06 8:30 AM EST - Engineers are continuing to work on deploying a remediation. 05/06 8:15 AM EST - The issue has been identified and a fix is being worked on. 05/06 7:49 AM EST - We are investigating a potential system degradation. Updates will be made shortly. https://status.freightwisellc.com/incident/546333 Wed, 16 Apr 2025 14:30:00 -0000 https://status.freightwisellc.com/incident/546333#f00b38846562600c3bdb60ee41a3fc200ae5998d6ae2de4c23a14c10995af0e6 2025-04-16 14: CDT - The issue has been resolved. Any previous notifications that were affected have been sent or will be sent shortly. 2025-04-16 10:45 CDT - Our engineering team has identified the cause of the delay and are working on deploying a fix. 2025-04-16 09:30 CDT - We are looking into an issue causing delays in invoice notifications. https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 10:00:00 -0000 https://status.freightwisellc.com/incident/520673#84713af6939169c52059e79dc0eb81866206faa01da215e6268e19f008d221ce Maintenance completed https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 10:00:00 -0000 https://status.freightwisellc.com/incident/520673#84713af6939169c52059e79dc0eb81866206faa01da215e6268e19f008d221ce Maintenance completed https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 10:00:00 -0000 https://status.freightwisellc.com/incident/520673#84713af6939169c52059e79dc0eb81866206faa01da215e6268e19f008d221ce Maintenance completed https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 04:00:00 -0000 https://status.freightwisellc.com/incident/520673#23e7bbc5a15438899662d837b2aaef6f2406b31293f1949178c510b958371891 As a part of our routine maintenance we will be upgrading our database. During this time, the application will be unavailable. https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 04:00:00 -0000 https://status.freightwisellc.com/incident/520673#23e7bbc5a15438899662d837b2aaef6f2406b31293f1949178c510b958371891 As a part of our routine maintenance we will be upgrading our database. During this time, the application will be unavailable. https://status.freightwisellc.com/incident/520673 Sat, 08 Mar 2025 04:00:00 -0000 https://status.freightwisellc.com/incident/520673#23e7bbc5a15438899662d837b2aaef6f2406b31293f1949178c510b958371891 As a part of our routine maintenance we will be upgrading our database. During this time, the application will be unavailable. https://status.freightwisellc.com/incident/479300 Tue, 17 Dec 2024 00:06:00 -0000 https://status.freightwisellc.com/incident/479300#2408f957b0945de8d3f8e95dd4f08b905b7f814935ad1f033e635772d2c2ad4a The issue has been resolved. https://status.freightwisellc.com/incident/479300 Tue, 17 Dec 2024 00:06:00 -0000 https://status.freightwisellc.com/incident/479300#2408f957b0945de8d3f8e95dd4f08b905b7f814935ad1f033e635772d2c2ad4a The issue has been resolved. https://status.freightwisellc.com/incident/479300 Tue, 17 Dec 2024 00:06:00 -0000 https://status.freightwisellc.com/incident/479300#2408f957b0945de8d3f8e95dd4f08b905b7f814935ad1f033e635772d2c2ad4a The issue has been resolved. https://status.freightwisellc.com/incident/479300 Mon, 16 Dec 2024 23:45:00 -0000 https://status.freightwisellc.com/incident/479300#323114cb1b0ba0afa6c7361eee51f9818e4a0f96f60f996103d76f8023000a5b Reports and vendor portals are not loading for some users. A fix has been identified and is being released now. It is expected to be resolved within the next 20 minutes. https://status.freightwisellc.com/incident/479300 Mon, 16 Dec 2024 23:45:00 -0000 https://status.freightwisellc.com/incident/479300#323114cb1b0ba0afa6c7361eee51f9818e4a0f96f60f996103d76f8023000a5b Reports and vendor portals are not loading for some users. A fix has been identified and is being released now. It is expected to be resolved within the next 20 minutes. https://status.freightwisellc.com/incident/479300 Mon, 16 Dec 2024 23:45:00 -0000 https://status.freightwisellc.com/incident/479300#323114cb1b0ba0afa6c7361eee51f9818e4a0f96f60f996103d76f8023000a5b Reports and vendor portals are not loading for some users. A fix has been identified and is being released now. It is expected to be resolved within the next 20 minutes. https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 04:00:38 -0000 https://status.freightwisellc.com/incident/430592#c7f755f52ae4a46f8f437e6a994b6fdef97192513fcafe0596a0e51dfd5c94e7 Maintenance completed https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 04:00:38 -0000 https://status.freightwisellc.com/incident/430592#c7f755f52ae4a46f8f437e6a994b6fdef97192513fcafe0596a0e51dfd5c94e7 Maintenance completed https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 04:00:38 -0000 https://status.freightwisellc.com/incident/430592#c7f755f52ae4a46f8f437e6a994b6fdef97192513fcafe0596a0e51dfd5c94e7 Maintenance completed https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 03:00:38 -0000 https://status.freightwisellc.com/incident/430592#2eec4796b0bf9056ea137321475101fcb3ed46363e5aadcc594f6903a08825cc Update database configuration to improve report queries and db analytic tooling https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 03:00:38 -0000 https://status.freightwisellc.com/incident/430592#2eec4796b0bf9056ea137321475101fcb3ed46363e5aadcc594f6903a08825cc Update database configuration to improve report queries and db analytic tooling https://status.freightwisellc.com/incident/430592 Sat, 21 Sep 2024 03:00:38 -0000 https://status.freightwisellc.com/incident/430592#2eec4796b0bf9056ea137321475101fcb3ed46363e5aadcc594f6903a08825cc Update database configuration to improve report queries and db analytic tooling https://status.freightwisellc.com/incident/417590 Fri, 23 Aug 2024 09:00:00 -0000 https://status.freightwisellc.com/incident/417590#a2797f59ac552effc6d2ef51de78c6a4173652e800757e309b2d1bddfee9ed48 Maintenance completed https://status.freightwisellc.com/incident/417590 Fri, 23 Aug 2024 01:00:00 -0000 https://status.freightwisellc.com/incident/417590#dd4f6b7254b28468e3a14d0146bbfd5061fe8457cde71da6730d1180bd91361e We will be performing upgrades on our site-wide search after business hours tonight. The update may cause short outages. Once the update is complete, it will take 4-5 hours before new documents begin to appear in search. https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 05:02:00 -0000 https://status.freightwisellc.com/incident/409953#689842438f4973eb4d806bbf58eb479f213220ab1a5103235e5649106635bfc3 Maintenance completed https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 05:02:00 -0000 https://status.freightwisellc.com/incident/409953#689842438f4973eb4d806bbf58eb479f213220ab1a5103235e5649106635bfc3 Maintenance completed https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 05:02:00 -0000 https://status.freightwisellc.com/incident/409953#689842438f4973eb4d806bbf58eb479f213220ab1a5103235e5649106635bfc3 Maintenance completed https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 03:01:00 -0000 https://status.freightwisellc.com/incident/409953#6d098b040fc0c01d506ec9225f633b753cbccb5f791df8684302045758797e45 Update Amazon RDS and Amazon Aurora SSL/TLS Certificates by August 22, 2024. Reset db usage statistics. https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 03:01:00 -0000 https://status.freightwisellc.com/incident/409953#6d098b040fc0c01d506ec9225f633b753cbccb5f791df8684302045758797e45 Update Amazon RDS and Amazon Aurora SSL/TLS Certificates by August 22, 2024. Reset db usage statistics. https://status.freightwisellc.com/incident/409953 Sat, 17 Aug 2024 03:01:00 -0000 https://status.freightwisellc.com/incident/409953#6d098b040fc0c01d506ec9225f633b753cbccb5f791df8684302045758797e45 Update Amazon RDS and Amazon Aurora SSL/TLS Certificates by August 22, 2024. Reset db usage statistics. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:34:00 -0000 https://status.freightwisellc.com/incident/395208#856f496f0cc66038787d94fcbb7eaee3d9b6c5cf368ce566ca79795e79d7f19a The engineering team has added additional indexes to improve system performance and request times are improving. The issue appears to be resolved, but we will continue to monitor. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:34:00 -0000 https://status.freightwisellc.com/incident/395208#856f496f0cc66038787d94fcbb7eaee3d9b6c5cf368ce566ca79795e79d7f19a The engineering team has added additional indexes to improve system performance and request times are improving. The issue appears to be resolved, but we will continue to monitor. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:34:00 -0000 https://status.freightwisellc.com/incident/395208#856f496f0cc66038787d94fcbb7eaee3d9b6c5cf368ce566ca79795e79d7f19a The engineering team has added additional indexes to improve system performance and request times are improving. The issue appears to be resolved, but we will continue to monitor. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:27:00 -0000 https://status.freightwisellc.com/incident/395208#80a33a55966b4f0b5ffa29c9ef9cac88c57ac4364d56f2ba4c6527cb94f9d831 We're experiencing performance issues at this time. The engineering team is actively investigating. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:27:00 -0000 https://status.freightwisellc.com/incident/395208#80a33a55966b4f0b5ffa29c9ef9cac88c57ac4364d56f2ba4c6527cb94f9d831 We're experiencing performance issues at this time. The engineering team is actively investigating. https://status.freightwisellc.com/incident/395208 Mon, 08 Jul 2024 15:27:00 -0000 https://status.freightwisellc.com/incident/395208#80a33a55966b4f0b5ffa29c9ef9cac88c57ac4364d56f2ba4c6527cb94f9d831 We're experiencing performance issues at this time. The engineering team is actively investigating. https://status.freightwisellc.com/incident/360696 Thu, 25 Apr 2024 14:10:00 -0000 https://status.freightwisellc.com/incident/360696#835ed70ad4bce7637477bc6160e79c418f7e8bb25cb0c8c5d8dfdd955a8425ab Parcel manifesting operation has returned to normal. https://status.freightwisellc.com/incident/360696 Thu, 25 Apr 2024 13:57:00 -0000 https://status.freightwisellc.com/incident/360696#157973cb9f5256b3ce4847e583a96b23c21e4039e0af568363de19e73b00e29b We have identified the root cause and are releasing a fix now. https://status.freightwisellc.com/incident/360696 Thu, 25 Apr 2024 13:30:00 -0000 https://status.freightwisellc.com/incident/360696#73295c8ade7c2084f8d54b988f992e434642a461cdfa4a9a0be7e42c15c9a559 Parcel manifesting is returning an error. The engineering team is investigating the root cause and will provide an update shortly. https://status.freightwisellc.com/incident/284917 Thu, 09 Nov 2023 19:49:00 -0000 https://status.freightwisellc.com/incident/284917#e6ef5cae50b4da0da4f070caf4735646483c18191cc4b5d43a7c05501a8ae928 We have identified the root cause of the issue and deployed a fix. The system is recovering now. https://status.freightwisellc.com/incident/284917 Thu, 09 Nov 2023 19:26:00 -0000 https://status.freightwisellc.com/incident/284917#ea1ae4ecca57ec2a1039c0677e128f98ed1458c2f19f0d284c71f85c4d7a1127 We are currently experience system trouble. The engineering team has been paged and is working on a resolution. Updates will be posted here shortly. https://status.freightwisellc.com/incident/267316 Mon, 02 Oct 2023 21:54:00 -0000 https://status.freightwisellc.com/incident/267316#85332dc611424528e739ec5c5e385d29d10b329d027d913875370dffb5b5bb2d A fix was released and system performance is recovering. We will perform additional infrastructure upgrades tonight to improve performance. https://status.freightwisellc.com/incident/267316 Mon, 02 Oct 2023 20:54:00 -0000 https://status.freightwisellc.com/incident/267316#470088ba60305aee5a4231185f559846b8d19fc293a93b1d7484daa386cc200f We have narrowed down the issue to a slow query which is causing cascading service failures. We have two teams actively working to fix the slow query and the cascading failures. https://status.freightwisellc.com/incident/267316 Mon, 02 Oct 2023 20:18:00 -0000 https://status.freightwisellc.com/incident/267316#e41b298eb800c5704545f508ef1ee4b0d9ffb5293acbae769d32722d1da7889d The application is under heavy user load and is impacting system performance. The engineering and ops teams are aware of the issue and are searching for a resolution. https://status.freightwisellc.com/incident/219731 Tue, 13 Jun 2023 19:22:00 -0000 https://status.freightwisellc.com/incident/219731#c07194e9682a6943b5cfdb108a6404a02a97bf9931d68dec8b1e042376c64fc9 Amazon Web Services is having a partial outage, causing processes to fail. Our team is aware and monitoring the situation. https://status.freightwisellc.com/incident/219731 Tue, 13 Jun 2023 19:22:00 -0000 https://status.freightwisellc.com/incident/219731#c07194e9682a6943b5cfdb108a6404a02a97bf9931d68dec8b1e042376c64fc9 Amazon Web Services is having a partial outage, causing processes to fail. Our team is aware and monitoring the situation. https://status.freightwisellc.com/incident/219731 Tue, 13 Jun 2023 19:22:00 -0000 https://status.freightwisellc.com/incident/219731#c07194e9682a6943b5cfdb108a6404a02a97bf9931d68dec8b1e042376c64fc9 Amazon Web Services is having a partial outage, causing processes to fail. Our team is aware and monitoring the situation. https://status.freightwisellc.com/incident/218181 Sat, 10 Jun 2023 00:22:00 -0000 https://status.freightwisellc.com/incident/218181#a4ba467953ddde49e547b63a3b3a29bda990b6e4aa836f889244c20815ff12b2 Our upstream vendor reported that a fix has been applied, and we are seeing improvements in stability. Search has been re-enabled, and we will continue monitoring the situation. https://status.freightwisellc.com/incident/218181 Fri, 09 Jun 2023 23:33:00 -0000 https://status.freightwisellc.com/incident/218181#972be9b81c797427f5155730570d829bf1e1022e4d4a9f9ab4453ceaba1d4587 We are experience an issue with an upstream service provider, which we rely on for search functionality. To restore service, we are temporarily disabling search, while we wait on the service provider to stabilize. https://status.freightwisellc.com/incident/192173 Mon, 03 Apr 2023 01:00:00 -0000 https://status.freightwisellc.com/incident/192173#eed89a1f1c2ea7708842a906d56581918f79d85a2468bb0122d5ccce35ee050a Maintenance completed https://status.freightwisellc.com/incident/192173 Mon, 03 Apr 2023 01:00:00 -0000 https://status.freightwisellc.com/incident/192173#eed89a1f1c2ea7708842a906d56581918f79d85a2468bb0122d5ccce35ee050a Maintenance completed https://status.freightwisellc.com/incident/192173 Mon, 03 Apr 2023 01:00:00 -0000 https://status.freightwisellc.com/incident/192173#eed89a1f1c2ea7708842a906d56581918f79d85a2468bb0122d5ccce35ee050a Maintenance completed https://status.freightwisellc.com/incident/192173 Sun, 02 Apr 2023 23:00:00 -0000 https://status.freightwisellc.com/incident/192173#1ac321cff975b6e64abd1ecad651e9a851c3121c5863a8880fd1eba94cef6b7a We are publishing the Q123 release. The application may be intermittently unavailable during this time. https://status.freightwisellc.com/incident/192173 Sun, 02 Apr 2023 23:00:00 -0000 https://status.freightwisellc.com/incident/192173#1ac321cff975b6e64abd1ecad651e9a851c3121c5863a8880fd1eba94cef6b7a We are publishing the Q123 release. The application may be intermittently unavailable during this time. https://status.freightwisellc.com/incident/192173 Sun, 02 Apr 2023 23:00:00 -0000 https://status.freightwisellc.com/incident/192173#1ac321cff975b6e64abd1ecad651e9a851c3121c5863a8880fd1eba94cef6b7a We are publishing the Q123 release. The application may be intermittently unavailable during this time.